Guest Room Cleaning & Hotel Bedroom Turnover
Specialist guest room cleaning teams trusted by leading hotels across the UK. We combine meticulous bedroom and bathroom cleaning, fast room turnaround and hotel-grade quality control to keep your guests delighted and your review scores consistently high.
Guest Room Cleaning Services for UK Hotels
From budget hotels to 5★ luxury properties, we deliver repeatable, audited guest room cleaning that protects your reputation and keeps occupancy levels high.
Stayover & Checkout Cleans
Consistent daily service and checkout cleans tailored to your brand standards and average length of stay.
- Bed stripping, linen change and perfect bed making
- Dusting, vacuuming and mopping for all floor types
- Touchpoint disinfection (handles, switches, remotes)
- Waste removal and recycling as required
- Amenity reset and minibar checks if applicable
- Final visual inspection before room release
Guest Room Deep Cleaning
Scheduled deep cleans to restore tired rooms, reduce complaints and extend asset life.
- Mattress rotation and bed base clean
- Behind-and-under furniture dust & debris removal
- Carpet spot treatment and stain removal
- Tile, grout and shower screen descaling
- Vent, skirting and high-level dust removal
- Odour treatment for smoking / pet rooms (where applicable)
Guest Bathroom Hygiene
Hospitality-grade bathroom sanitisation that guests immediately notice and mention in reviews.
- Toilet, shower, bath and basin disinfection
- Taps, chrome and glass polished to a streak-free shine
- Limescale and soap-scum removal
- Mirror, tiles and grout cleaning
- Towel and amenity presentation to brand standard
- Fragrance-neutral approach (no overpowering scents)
Suites & VIP Room Presentation
Enhanced guest room cleaning and staging for executive floors, suites and VIP guests.
- Multi-room layout and separate lounge cleaning
- Upgrade-level amenity placement and checks
- Extra detail on soft furnishings and décor
- Turn-down services available on request
- Pre-arrival inspections for VIP bookings
- Discreet service coordinated with guest schedules
Housekeeping Audits & Mystery Rooms
Independent auditing to keep standards high and identify training needs before guests do.
- Scheduled and spot-check room inspections
- Scored reports by room type and floor
- Photo evidence of repeat issues or trends
- Action plans and follow-up training
- Pre-inspection checks before brand audits
- Optional “mystery guest room” reviews
Fast Room Turnover & 24/7 Support
Flexible teams that match your occupancy curve, events calendar and check-in peaks.
- Agreed time-per-room SLAs for busy periods
- Additional staff for events, groups & peak season
- Night cleaning and late check-out cover
- Integration with your PMS / housekeeping system
- Rapid response for out-of-order rooms
- UK-wide coverage for multi-property groups
Guest Room Cleaning Before & After
Clean guest rooms drive review scores, repeat bookings and F&B spend. These real before-and-after guest room cleans show how we recover tired rooms and keep standards consistent across London, Manchester, Edinburgh and beyond.
Why Hotels Trust Us With Their Guest Rooms
Expert guest room cleaning that protects your brand and boosts guest satisfaction.
Dedicated Guest Room Teams
Specialist staff focused purely on guest room cleaning, trained to work quickly without missing the tiny details guests notice.
Data-Driven Quality Control
Digital checklists, room scoring and regular audits help reduce complaints, track trends and lift your cleanliness KPIs.
DBS & Hospitality Trained
Every operative is DBS checked and trained in guest privacy, key control, lost property handling and brand standards.
Multi-Property Experience
We work with hotel groups across the UK, delivering consistent guest room standards from Glasgow to Cardiff.
Review & OTA Score Impact
Clients regularly see improved cleanliness scores on Booking.com, Expedia and Google Reviews within months.
Account-Managed Service
Named account managers, regular review meetings and transparent reporting give you full control and peace of mind.
Our 5-Step 'Perfect Room' Methodology
The proven workflow we use to ensure zero defects and faster turnaround times.
Strip & Ventilate
Immediate linen removal and window opening to cycle air and identify lost property.
Sanitise & Scrub
Bathroom deep clean and high-touch surface disinfection using hospital-grade agents.
The White Glove Restock
Precision bed-making and amenity replenishment to brand-specific alignment.
Vacuum & Exit
Backwards vacuuming technique to ensure pristine carpet lines upon entry.
Supervisor Audit
Digital checklist sign-off before the room is marked 'Clean' in your PMS.
The Northern Star Difference
| Common Agency Issues | The Northern Star Standard |
|---|---|
| Inconsistent staff & high churn | Dedicated teams with retained supervisors |
| Missed hairs in bathrooms | High-intensity lighting checks & lint rolling |
| Slow turnover (rooms not ready by 3pm) | SLA-backed completion times |
| Poor communication with Front Desk | Integration with your PMS (Opera, etc.) |
Guest Room Cleaning Results Our Clients Talk About
Real feedback from hotel managers and housekeeping leaders we support every day.
"Within three months of moving guest room cleaning to Northern Star, our cleanliness score on Booking.com went from 8.4 to 9.1. Room turns are faster, and housekeeping issues on our PMS have dropped significantly."
"Guest bedrooms and bathrooms are now a strength in our reviews, not a risk. Northern Star’s room checklists and audits mean I see issues before guests do."
"Their guest room deep cleaning programme rescued a number of tired rooms we were close to writing off. We kept them in inventory and protected ADR during peak season."
"The difference in bathroom standards is huge. Guests now comment on the cleanliness of our showers and tiles, which used to be a frequent complaint."
"Northern Star integrates well with our own team and systems. Their guest room cleaners use our PMS housekeeping boards and work like an extension of our in‑house team."
Guest Room Cleaning FAQ
Answers to the questions hotel managers ask us most about guest room cleaning.
How many guest rooms can your team clean per day?
It depends on room type, brand standards and whether we are doing stayovers, checkouts or deep cleans. As a guide, a standard cleaner can complete 12–18 standard rooms per shift for checkout cleans, with different targets for suites and deep cleans. We’ll agree realistic, safe productivity targets with you during the proposal stage.
Can you work alongside our in-house housekeeping team?
Yes. Many hotels use us to support in-house housekeeping teams during busy periods or to cover specific floors, wings or properties. We can take over all guest room cleaning or provide hybrid support while still working from the same boards and using the same standards.
How do you ensure quality and consistency in guest rooms?
We use structured checklists by room type, supervisor inspections, periodic audits and digital reporting. Recurring issues are fed into refresher training and we share regular reports with you so you can see performance, pass rates and actions taken to improve.
Do your cleaners follow our brand presentation standards?
Yes. As part of onboarding we map your brand standards, SOPs and photo guides into our training and checklists. We can also help you document or refine standards if they are not yet formalised.
Can you help prepare rooms for inspections or brand audits?
Absolutely. We regularly support hotels ahead of brand audits, health inspections and mystery guest programmes. We can run pre-audit guest room checks, correct issues and provide evidence of cleaning schedules and training for your records.
Your Guest Room Cleaning Specialists
Hospitality-trained professionals focused on one thing: flawless guest rooms, every stay.
Hotel Housekeeping Backgrounds
Many of our supervisors and senior cleaners come directly from hotel housekeeping roles, bringing hands-on experience of what guests and brands expect.
Structured Training & Induction
Every operative completes guest room cleaning training, shadow shifts and competency checks before they work alone in live hotel rooms.
Security & Privacy Focused
Strict key control, DBS checks and privacy protocols mean your guests and their belongings are always treated with maximum care and respect.
Direct Access to Management
Hotel managers have direct access to our senior team for escalations, changes in occupancy forecasts and new property onboarding.
Ready to Upgrade Your Guest Room Cleaning?
Book a trial on one floor or one property and see the impact on guest feedback, review scores and internal inspections.
Call our guest room cleaning team: 01615 242 891
Email: info@northernstarcleaning.com