Hotel Lobby Cleaning & Front-of-House Maintenance UK
Specialist lobby and public-area cleaning that protects your brand’s first impression. We keep entrances, receptions, corridors and guest-facing spaces spotless, safe and aligned with your hotel standards across England, Scotland and Wales. 24/7, DBS-checked, hospitality-trained teams.
Dedicated Lobby Cleaning & Maintenance Services
Highly detailed, brand-safe cleaning programmes for hotel lobbies, entrances and guest public areas – designed to increase guest satisfaction scores and online cleanliness ratings.
Reception & Check-In Desk Cleaning
Keep your reception and check-in areas immaculate for every arrival and departure.
- Desk, counters & concierge station sanitisation
- Card machine, pens & touchpoint disinfection
- Guest information displays cleaned & aligned
- Queue barriers & signage wiped and polished
- Daily, hourly or on-demand cleaning schedules
Entrance, Doors & Weather Protection
Clean, safe and welcoming entrances regardless of weather or footfall.
- Automatic & revolving door glass polishing
- Fingerprints & smears removed from all doors
- Mat rotation, vacuuming & replacement
- Slip-risk management during rain & snow
- Canopy, signage & façade spot cleaning
Lobby Floors, Marble & Hard Surfaces
Premium floor care for marble, stone, tiles, timber and designer finishes.
- Daily vacuuming, mopping & buffing
- Scheduled deep cleaning & polishing
- Stain & scuff removal on high-traffic areas
- Slip-resistance friendly cleaning products
- Specialist care for luxury surfaces
Seating, Décor & Soft Furnishing Care
Create a spotless, comfortable waiting and lounge environment for guests.
- Sofas, armchairs & cushions vacuumed and spot-cleaned
- Tables, lamps & décor dusted and polished
- Artwork, mirrors & decorative items detailed
- Fragrance-neutral but fresh-smelling environment
- Upholstery deep cleans scheduled as required
Guest Corridors, Lifts & Staircases
Continuous cleanliness throughout guest journeys from lobby to room.
- Lift interior, panels & buttons disinfected
- Handrails, balustrades & skirting boards cleaned
- Carpet vacuuming & spot stain removal
- Signage, fire doors & alcoves detailed
- Fragrance-sensitive cleaning for enclosed spaces
24/7 Lobby Attendant & Rapid Response
On-call or stationed lobby cleaning teams to deal with issues instantly.
- Spill and breakage emergency clean-ups
- High-footfall event and conference support
- Weather-related mat and floor management
- Peak check-in/check-out lobby resets
- Discreet, brand-aligned cleaning presence
Hotel Lobby – Before Cleaning
A cluttered, dusty lobby can spoil first impressions for your guests. See how this hotel entrance looked before Northern Star Cleaning carried out a full deep clean.
Why Hotels Trust Northern Star With Their Lobbies
Front-of-house is where reviews are won or lost. We combine hotel experience, UK-wide coverage and measurable quality controls to keep your lobby always guest-ready.
Front-of-House Specialists
Teams trained specifically on lobby, entrance and public-area standards – not generic office cleaning.
Impact on Review Scores
Clients report higher online cleanliness and “first impression” ratings within weeks of onboarding.
DBS Checked, Hotel-Trained Staff
All cleaners are DBS checked and briefed on brand tone, guest interaction and visual standards.
24/7 Rapid Response
Round-the-clock support for spills, weather events and conferences to protect your lobby image.
Audited Quality & Photos
Digital checklists, photo evidence and supervisor audits for full accountability and consistency.
Dedicated Account Management
One point of contact who understands your brand, GM expectations and owner requirements.
Hotel Lobby – After Cleaning
After a full Northern Star deep clean, the lobby is bright, fresh, and welcoming, ready to give guests the best possible first impression.
Trusted by Leading Hotels Across the UK
Real testimonials from hotel managers, owners, and hospitality professionals
"Northern Star has been our cleaning partner for 3 years across our 12 UK properties. Their understanding of hotel operations is exceptional, and lobby and public-area scores have improved significantly."
"Guests constantly comment on how clean and polished our reception looks. The lobby now truly reflects our 5-star positioning thanks to Northern Star's attention to detail."
"Conference weeks used to be a nightmare. Now Northern Star's lobby and corridor teams keep everything spotless between sessions without disrupting our delegates."
"They understand the importance of first impressions. Our entrance carpets, revolving door and lobby seating have never looked better."
"Weather in our coastal city brings constant challenges. Northern Star’s rapid response team deals with wet floors and salt residue before guests even notice."
"Managing multiple properties across Scotland, I need lobby standards to be identical everywhere. Northern Star delivers that consistency."
Lobby Cleaning FAQ
Key answers about our specialist lobby and front-of-house maintenance services
Do you provide lobby cleaning services across the entire UK?
Yes. We service hotel lobbies, receptions and public areas throughout England, Scotland and Wales with local teams in all major cities, airport locations and tourist destinations.
Can you work around busy check-in times and events?
Absolutely. We plan lobby cleaning around your peak times, events and conferences. Our teams use low-noise equipment and work in zones to maintain a premium feel while staying almost invisible to guests.
Are your lobby cleaners DBS checked and hospitality trained?
All staff are DBS checked and trained specifically for hotel environments, including guest etiquette, brand presentation, health & safety, and front-of-house standards.
Do you offer emergency response for spills and accidents in the lobby?
Yes. We provide 24/7 emergency response for spills, breakages, weather-related hazards and other lobby incidents, with clear focus on guest safety and slip-risk reduction.
Can you handle multiple properties and brand standards?
We work with single luxury hotels, boutique properties and national chains. We document your brand standards, create visual guides and roll those out consistently across all properties in your portfolio.
Your Lobby Maintenance Specialists
A dedicated front-of-house team focused purely on guest-facing spaces, first impressions and brand consistency.
Hospitality-Only Teams
We only serve hospitality and commercial environments – no domestic work – so our teams fully understand hotel expectations.
Ongoing Training
Regular training on guest interaction, lobby presentation trends and brand-specific requirements.
Compliance & Safety
All operatives briefed on COSHH, manual handling, slip prevention and evacuation routes for public spaces.
24/7 Hotel Support
Dedicated contact and duty manager support whenever you need to adjust lobby schedules or standards.
Ready to Upgrade Your Lobby’s First Impression?
Join leading hotels across the UK that trust Northern Star to keep entrances, receptions and public areas always guest-ready.
Call our lobby cleaning team: 01615 242 891
Email: booking@northernstarcleaning.com