Make a Complaint

We’re sorry to hear something wasn’t right. Please tell us what happened so we can put it right quickly.

We aim to respond within 4 hours (Mon–Fri, 8am–6pm)

Complaints & Service Issues

Complete the form below and our management team will review your complaint as a priority.

Full Name *

Email Address *

Phone Number *

Company / Site Name *

Date of Service / Incident *

Nature of Complaint *

Urgency *

What went wrong? *

How would you like us to resolve this? *

Our Job / Contract Reference (if known)

If you don’t know this, leave it blank. We’ll match it from your details.

Preferred Contact Method

Every complaint is reviewed by our management team. We look at what went wrong and how we can prevent it happening again.

We aim to acknowledge your complaint within 4 business hours and agree next steps as quickly as possible.

You can also raise a complaint by phone or email: