Unfiltered reviews from solo cleaners, team owners, and Airbnb operators who use the Northern Star CRM every day.
"I was running my entire business from WhatsApp and a notebook. Missed bookings, forgotten invoices, chaos. This CRM sorted everything in a week. The booking page alone brought in 3 new clients while I slept. Best £29 I spend each month."
Online Booking"We've got 4 cleaners and the scheduling was a nightmare. Now everyone sees their jobs on their phone, clients get reminders automatically, and invoices go out the same day. Zero double-bookings in 5 months."
Staff Scheduling"Tried Jobber and ServiceM8 before this. Both felt like they were built for plumbers, not cleaners. This actually understands how a cleaning business works. The job checklists alone are worth it. Recovered £4,200 in forgotten invoices."
Auto Invoicing"I was saying no to Airbnb hosts because I couldn't figure out the logistics. Area-based routing solved it. Went from 3 to 12 properties in 6 months. The CRM became the operations manager I couldn't afford to hire."
Area Routing"The booking page brought in 3 new regular clients in the first month. They just pick a time and it goes straight into the calendar. No phone calls, no back-and-forth texts. I got one booking at 11pm — I was asleep."
Online Booking"My favourite thing? No hidden fees. £59 a month and that's it. No per-text charges, no percentage on invoices. After getting burnt by Jobber's pricing, the transparency is refreshing. And the automated reminders stopped all the 'where's my cleaner?' calls."
Transparent Pricing"Started on Solo when it was just me. Upgraded to Team when I hired my second cleaner. Took about 30 seconds. She had her own login within 5 minutes and could see her schedule immediately. Seamless upgrade path."
Easy Upgrade"The job checklists changed everything. Every property has its own checklist, every cleaner sees it before they start. Missed tasks dropped to basically zero. Clients noticed the improvement before I even told them we'd changed systems."
Job Checklists"Really solid CRM. Does exactly what it says — scheduling, invoicing, client management. Would love a two-way Google Calendar sync in future (currently one-way), but honestly everything else is brilliant. Great value at £29."
Honest Feedback"Recovered over £800 in invoices I didn't know were outstanding. The payment tracking shows you exactly who owes what, in real time. No more spreadsheet guessing. The CRM paid for itself in the first week."
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