CRM Reviews

What Cleaning Companies Think of the CRM

Unfiltered reviews from solo cleaners, team owners, and Airbnb operators who use the Northern Star CRM every day.

★★★★★ 4.9 from 47 reviews
SD
Sarah D.
Solo Cleaner, Leeds
Solo £29
★★★★★

"I was running my entire business from WhatsApp and a notebook. Missed bookings, forgotten invoices, chaos. This CRM sorted everything in a week. The booking page alone brought in 3 new clients while I slept. Best £29 I spend each month."

Online Booking
March 2026
MT
Mike T.
Sparkle Clean, Manchester
Team £59
★★★★★

"We've got 4 cleaners and the scheduling was a nightmare. Now everyone sees their jobs on their phone, clients get reminders automatically, and invoices go out the same day. Zero double-bookings in 5 months."

Staff Scheduling
March 2026
PK
Priya K.
Fresh Start Cleaning, Birmingham
Team £59
★★★★★

"Tried Jobber and ServiceM8 before this. Both felt like they were built for plumbers, not cleaners. This actually understands how a cleaning business works. The job checklists alone are worth it. Recovered £4,200 in forgotten invoices."

Auto Invoicing
March 2026
JR
Jenny R.
Turnover Clean Co, Nottingham
Enterprise £89
★★★★★

"I was saying no to Airbnb hosts because I couldn't figure out the logistics. Area-based routing solved it. Went from 3 to 12 properties in 6 months. The CRM became the operations manager I couldn't afford to hire."

Area Routing
March 2026
JH
James H.
Solo Cleaner, Bristol
Solo £29
★★★★★

"The booking page brought in 3 new regular clients in the first month. They just pick a time and it goes straight into the calendar. No phone calls, no back-and-forth texts. I got one booking at 11pm — I was asleep."

Online Booking
February 2026
KW
Karen W.
Bright & Clean, Sheffield
Team £59
★★★★★

"My favourite thing? No hidden fees. £59 a month and that's it. No per-text charges, no percentage on invoices. After getting burnt by Jobber's pricing, the transparency is refreshing. And the automated reminders stopped all the 'where's my cleaner?' calls."

Transparent Pricing
February 2026
LM
Lisa M.
Solo → Team, Newcastle
Team £59
★★★★★

"Started on Solo when it was just me. Upgraded to Team when I hired my second cleaner. Took about 30 seconds. She had her own login within 5 minutes and could see her schedule immediately. Seamless upgrade path."

Easy Upgrade
February 2026
DC
David C.
CleanRight Services, Liverpool
Team £59
★★★★★

"The job checklists changed everything. Every property has its own checklist, every cleaner sees it before they start. Missed tasks dropped to basically zero. Clients noticed the improvement before I even told them we'd changed systems."

Job Checklists
February 2026
RG
Rachel G.
Solo Cleaner, Oxford
Solo £29
★★★★☆

"Really solid CRM. Does exactly what it says — scheduling, invoicing, client management. Would love a two-way Google Calendar sync in future (currently one-way), but honestly everything else is brilliant. Great value at £29."

Honest Feedback
February 2026
TA
Tom A.
SparkClean NW, Bolton
Team £59
★★★★★

"Recovered over £800 in invoices I didn't know were outstanding. The payment tracking shows you exactly who owes what, in real time. No more spreadsheet guessing. The CRM paid for itself in the first week."

Payment Tracking
January 2026

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